DRIcore a division of Longlac Wood Industries Inc. (“LWI”), which is a
Kruger Inc. company, has always been and continues to be committed to
protecting your Personal Information and maintaining the accuracy and
security of your Personal Information that we collect throughout our
business processes, in accordance with the Personal Information
Protection and Electronic Documents Act (“PIPEDA”), and other applicable
laws and regulations governing collection, use and disclosure of
Personal Information (together “Privacy Laws”).
“Personal Information” throughout this Privacy Policy means any
identifiable information about an individual, which may include your
name, address, telephone number and credit card number or other
financial information.
In the use of this site, you may be providing LWI with Personal
Information. Certain information will be automatically tracked by LWI
when you use this Site includes the URL from which you entered the Site,
the URL you next go to, the browser you are using and your IP address.
LWI uses Personal Information for purposes of marketing, promotion and
the modification of site content. Although we do not sell, or rent any
Personal Information to parties outside the Kruger Inc. family of
companies, we collect such Personal Information in aggregate.
LWI’s privacy practices are in accordance with the 10 guiding principles
of PIPEDA and applicable provincial privacy legislation and are as
follows:
1. Accountability.
We have appointed a Website Administrator (as defined in the Terms of
Use) to ensure compliance with our Privacy Policy and practices. We take
responsibility for maintaining and protecting the Personal Information
under our control, and any information that we may transfer to third
parties who provide services to LWI.
2. Identifying Purposes.
LWI will only use Personal Information for the purposes identified at
the time of collection. These purposes may include:
(a) to process any sales transactions you may have with LWI;
(b) to obtain customer or prospective customer information to better
understand their needs and improve our products and the delivery of our
services thereto;
(c) to address any warranty questions;
(d) with your express consent, to conduct surveys regarding your
satisfaction with the products or services we may have provided to you;
and
(e) to comply with any legal and statutory requirements; and
(f) Except as permitted by law, we will obtain your consent if we
collect, use or disclose your Personal Information for purposes other
than the ones outlined above.
3. Consent.
Your provision of Personal Information to LWI means that you agree and
consent that we may collect, use and disclose your Personal Information
for the purposes which were identified at the time of its collection and
in accordance with this terms of this Privacy Policy. If you do not
agree with these terms, you are requested not to provide any Personal
Information to LWI. However some of LWI’s services can only be offered
if you provide Personal Information to us. Consequently, if you choose
not to provide us with any required Personal Information, we will not be
able to offer you certain services.
4. Limiting Collection.
We will not collect your Personal Information for purposes other than
those identified above without your consent or except as provided for
and in accordance with Privacy Laws.
5. Limiting Use, Disclosure and Retention.
LWI does not sell any Personal Information it collects to third parties.
Personal Information collected by LWI may be subject to transfer to
another company in the event of a change of ownership of all or part of
LWI. This will occur only if the parties have entered into an agreement
under which the collection, use and disclosure of the information is
restricted to those purposes that relate to the business transaction,
including a determination whether or not to proceed with the business
transaction, and is to be used by the parties to carry out and complete
the business transaction. There are circumstances where the use and/or
disclosure of Personal Information may be justified or permitted or
where LWI is obliged to disclose information without consent. Such
circumstances may include:
(a) Where required by law or by order or requirement of a court,
administrative agency or other governmental tribunal;
(b) Where LWI believes, upon reasonable grounds, that it is necessary to
protect the rights, privacy, safety or property of an identifiable
person or group;
(c) Where it is necessary to permit LWI to pursue available remedies or
limit any damages that LWI may sustain; or
(d) Where the information is public.
Where required to disclose Personal Information without consent, LWI
will not disclose more Personal Information than is required. LWI will
only retain your Personal Information for as long as is necessary to
fulfill the purpose for which it was collected or to meet legal or
contractual requirements.
6. Accuracy.
LWI is committed to ensuring that your Personal Information is
up-to-date, accurate and complete as necessary for the purposes for
which LWI uses that data. You can correct any Personal Information which
is inaccurate, incomplete or out-of-date by sending a written request to
our Website Administrator. In situations where your Personal Information
has been provided to LWI by a third party, we will refer you to that
third party.
7. Safeguards.
LWI uses technical and organizational security measures in order to
protect the Personal Information we have under our control against
accidental or intentional manipulation, loss, destruction or against
access by unauthorized persons. We help ensure the security of your
Personal Information by using the following:
(a) physically secure data centres and premises;
(b) internal security policies and procedures;
(c) limiting access to trained and essential LWI employees; and
(d) electronic access controls such as password protection and
encryption technologies.
8. Openness.
If you have questions about the collection, use or disclosure of your
Personal Information by LWI you may contact our Website Administrator at
(905) 403-0425 or by e-mail at web@kruger.com. Requests for
access, and any questions or concerns regarding the our Privacy Policy
should be made in writing to the attention of the Website Administrator
at the following address:
DRIcore, a division of Longlac Wood Industries Inc.
2311 Royal Windsor Drive
Unit 2
Mississauga, Ontario
L5J 1K5
9. Access.
LWI will respond to requests for access in accordance with applicable
Privacy Laws. You may request access to your Personal Information at any
time by submitting a written request to our Website Administrator. LWI
may require a minimal fee in order to respond to an access request, and
it will advise you of such fee in advance. LWI will only refuse access
to Personal Information in those circumstances permitted or required by
applicable Privacy Laws. If LWI refuses access, it will provide the
reasons for its refusal.
10. Challenging
Compliance.
If you are dissatisfied with LWI’s handling of Personal Information, you
may make a written complaint to the Website Administrator. The Website
Administrator will investigate the matter and take corrective action
where necessary. The Website Administrator will report back to you and
advise you of any steps taken to correct the problem. If you are still
dissatisfied with the response from LWI, you may make a written
complaint to the federal or provincial Privacy Commissioner (where
applicable).
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Warranty
Privacy Policy
Terms of Use
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